Service Titan nowadays

Titan Machinery Ukraine is a dealer of CASE IH, BEDNAR, KUHN and other brands in the Ukrainian agriculture market. We also offer the original spare parts and service from a team of quality specialists. Our service engineers take trainings from European and American partners regularly to improve and update their knowledge about new equipment. That allows our service team to identify quickly and accurately the causes of malfunctions and to provide high-quality services for agricultural machinery.

We spoke to Head of Service Department, Oleksii Grubrin, and figured out how Service works in wartime, what challenges they meet and how the company set up the working process.

For the Service Department February, March and April are always very busy months. This is usually the period of the final phase of complex overhauls, pre delivery inspections (PDI), assembly of equipment, commissioning, installation precision farming navigation systems, conducting routine technical inspections and much more. However, the morning of February 24 made changes to the work and life of every Ukrainian. Titan Machinery Ukraine considered various options and truly believed that the worst would not come true… The company's management clearly set a priority for the safety of employees and their relatives, and coordination groups, developed attractions for staff and proposed options for temporary relocation. The service team was no exception, but still the events of the first days came as a shock to all of us. However, we were able to manage our working process quickly. In relatively quiet areas, service engineers continued to perform their usual tasks on schedule. Thus, we can say that Titan Machinery Ukraine did not stop its activities, because it was clear to everyone that nearest sowing season would be very important for Ukraine.

Of course, the number of inquiries has decreased for a while, but, not surprisingly, to some extent that has leveled the usually extremely busy spring schedule and used free time to improve our team's skills, undergoing a series of trainings at CNH Web Academy.

Some of them - yes. But there is an opportunity for each employee to change their location today. Thanks to a wide network of dealerships this option has allowed us to maintain a balance of maximum possible efficiency and productivity of service engineers and other employees in our team.

I’ll count several main factors that affect to work of the service team:

The service department has a technical support service, which includes an internal coach/ technical consultant and leading technical specialists in precision farming products Raven and Trimble. They process the request and, depending on the nature of the fault, provide remote advice using the Case IH tools - Advanced Farming Systems (AFS AF) AFS Connect ™ and Raven Slingshot. With these tools, support professionals have the possibility remotely to view and interpret critical information about operating parameters and equipment settings without customer visiting. The screen sharing feature allows you quickly to identify problems and suggest adjustments to optimize the performance of the equipment. Remote service allows us to analyze machine notification codes from the fleet, anticipate future possible errors, troubleshooting and download updated software to customers equipment in a real time.

Thank you, Oleksii, for comprehensive conversation. We think that readers were interested in learning more about Titan Machinery Ukraine and how process are managed inside. 

To call a professional service team for your agriculture machinery, you could fill in the electronic form by this link.